Privacy Policy

1. Introduction

Derrick Services Limited ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.derrickservices.com, use our services, or interact with us.

We comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, and other applicable privacy regulations in jurisdictions where we operate.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

• Contact Information: Name, email address, phone number, company name, job title
• Job Applications: CV/resume, cover letter, work history, qualifications, certifications
• Service Inquiries: Project details, equipment specifications, service requirements
• Quote Requests: Technical specifications, quantities, delivery requirements
• Communications: Messages, feedback, and correspondence with our team

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on site, click patterns
• Location Data: General geographic location based on IP address
• Cookies & Tracking: Information collected through cookies and similar technologies (see our Cookie Policy)

2.3 Information from Third Parties

We may receive information about you from third parties, including business partners, recruitment agencies, industry databases, and publicly available sources to support our business operations.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide drilling equipment, fabrication, refurbishment, and related services
• Communication: To respond to inquiries, provide quotes, and deliver customer support
• Recruitment: To process job applications and manage the hiring process
• Marketing: To send relevant industry updates and service information (with your consent)
• Analytics: To understand website usage and improve our services
• Legal Compliance: To comply with applicable laws, regulations, and industry standards
• Security: To protect our systems, prevent fraud, and ensure safe operations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfil our contractual obligations to you
• Consent: Where you have given explicit consent for specific processing activities
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services
• Legal Obligations: Processing required to comply with applicable laws and regulations

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• OES Group Companies: Our parent company and affiliated offices worldwide for operational purposes
• Service Providers: Trusted vendors who assist with IT, email, and business operations
• Clients: When required for service delivery (e.g., project documentation)
• Regulatory Bodies: Industry accreditation bodies and regulatory authorities
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with any merger, acquisition, or sale of assets

6. International Data Transfers

As part of the OES Group with offices in the UK, UAE, India, and Norway, your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we implement appropriate safeguards such as standard contractual clauses, binding corporate rules, or other legally recognised transfer mechanisms to ensure your data is protected.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication measures
• Regular security assessments and audits
• Employee training on data protection
• Incident response procedures

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Client Records: Duration of business relationship plus 7 years for legal compliance
• Job Applications: 2 years from date of application (unless you request earlier deletion)
• Website Analytics: 26 months from collection
• Marketing Preferences: Until you withdraw consent

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request limitation of processing of your data
• Portability: Request transfer of your data to another organisation
• Objection: Object to processing based on legitimate interests or for marketing
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the details provided below. We will respond to your request within 30 days.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites, including our training partners and parent company sites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.